Support

We invite you to contact us at support@WhitneyApps.com!  Send us your suggestions, comments, compliments, and complaints.  You can also find us on Facebook at facebook.com/WhitneyApps and Twitter at twitter.com/WhitneyApps.  We look forward to hearing from you.

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8 comments

  • Doug Brown (239 days)

    I have been looking for something like this for awhile for my nook! Thanks!

    Quick question?

    How is the dropbox username/password stored and communicated? (Just want to make sure my dropbox account info is protected).

    Thanks!

    Doug Brown

  • Steve (239 days)

    Hi, Doug!

    Great question and thanks for writing. drop2sync does not store your Dropbox username or password. We only store an “auth token” that doesn’t contain your username or password and can only be used by drop2sync on your device.

    If you want the highly technical explanation, please read on: We use the Dropbox Android SDK library to request an authentication token the first time you log in. It’s only good when used with drop2sync’s api key and its invalidated if you change your password on the server. More super-technical info at http://www.dropbox.com/developers/docs#authentication-for-mobile-devices

    Anyway, short answer, we don’t store your username or password (in compliance with Dropbox’s guidelines for mobile applications).

    Take care,

    Steve @ WhitneyApps

  • Christine Farrid (132 days)

    I can not download my reader library. This should not have to take an engineering degree. I gave up and bought my books through barnes and nobel.

  • Steve (131 days)

    Hi, Christine,

    I’m sorry you had trouble moving your Sony ereader books over. I agree that the process to copy files from one ereader to another is complicated. We have some instructions to help with that if you ever change your mind (http://www.whitneyapps.com/drop2sync/library). In the meantime, if you already purchased drop2sync, you may find it useful for things like moving documents, pictures, or music to the NOOK. It’s also great for copying over free public-domain EPUB files from sites that offer older books that are out of copyright.

    Take care,

    Steve @ WhitneyApps

  • Janice (100 days)

    Just purchased this app after readin comments, it works just great. I already had drop box I was able to sync in lss than 5 minutes.

    Is there a way I can take my book from kindle?

    I also have your wallpaper keep up the great work, hope more apps are coming

  • Steve (99 days)

    Hi Janice,

    I’m glad drop2sync is working for you and that you like the wallpaper!

    Sadly, the Kindle system is pretty much locked down. Whatever you purchase from Amazon.com is stuck forever on Kindle devices or the Kindle app. Whatever you purchase from Barnes & Noble is stuck forever on Nook devices or the Nook app. You can’t load the Nook app on Kindle Fire, and you can’t load the Kindle app on the Nook Color or Nook Tablet. It’s possible to load protected EPUBs purchased from other sources on the NOOK, but that’s about it. Sorry to be the bearer or bad news.

    Take care,

    Steve @ WhitneyApps

  • Denese Ullom (49 days)

    I moved several folders into the Drop2Sync box, but they don’t seem to be recognized from the Nook. Do I have to remove the contents from the folders?

  • Steve (49 days)

    Hi, Denese!

    You don’t need to remove contents from the folders. After a sync, the contents of the folders you placed in the drop2sync folder should be copied to the appropriate folders on the Nook. (See “Where are my files after I sync?” on the FAQ page at http://www.whitneyapps.com/drop2sync/faq for details on where they should appear.)

    It may also be helpful to know that it can take time for your computer to upload the changes. It may just take some time for the changes to make it from your computer to your “cloud service” account – I’m guessing you’re using DropBox.)

    Finally, if you’re getting an error on the sync (yellow or red light on the sync status), you may be running into a current drop2sync limitation. If there are files with exactly the same name in more than one folder, the current version of drop2sync has trouble copying them. This will be fixed in a future release.

    Please drop me a line at support@whitneyapps.com if I can help you further.

    Take care,

    Steve @ WhitneyApps

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